We had a customer recently complain to us that they ordered a new PC from Dell and when they set it up they discovered that Microsoft Word wasn't installed. What the customer did not realize is that Dell do not supply Microsoft Word or, indeed, any components of Microsoft Office, as standard and if you require them you must pay extra for them. All PCs normally come with Microsoft Works, which includes a word processor but this word processor is not Microsoft Word.
If you need either Word or one of the other Microsoft Office components be sure to specify what you need at the time of purchase from Dell as to buy the software separately from the PC is much more expensive. For example, Microsoft Office Small Business Edition, which includes Word, Outlook, Powerpoint and Excel costs €314 when purchased with a new Dell PC but will cost you €550 (ouch!) if you wander over to PC World to buy it. If you only want Word, then you should order Works Suite, which is an extra €47 - buying Word from a retailer will cost you in the region of €299!